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Store Policy

Customer Care

Mitts Pet Food Customer Care Policy

At Mitts Pet Food, we are dedicated to providing the best possible experience for both you and your pets. Our Customer Care Policy reflects our commitment to quality, transparency, and exceptional service.

1. Customer Support

  • Availability: Our customer support team is available Monday to Friday, 9 AM to 6 PM to assist you with any questions or concerns.

  • Contact Methods: You can reach us via  phone, email.  We aim to respond to all inquiries within 24 hours.

2. Product Inquiries

  • Product Information: We strive to provide detailed and accurate information about all our pet food products. If you need additional details, please contact our customer care team.

  • Nutritional Guidance: Our team can assist you in selecting the right products for your pets based on their specific dietary needs and preferences.

3. Order Assistance

  • Order Status: You can track your order status online through your account on our website. If you need further assistance, our support team is here to help.

  • Order Changes: If you need to modify or cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once an order has been processed.

4. Shipping and Delivery

  • Shipping Policy: For detailed information on our shipping policies, including delivery times and costs, please refer to our Shipping Policy page.

  • Delivery Issues: If there is an issue with your delivery, such as a delay or damage during transit, please notify us immediately so we can resolve the matter promptly.

5. Returns and Refunds

  • Satisfaction Guarantee: If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. For more details, please refer to our Returns and Refunds Policy page.

  • Return Process: To initiate a return, please contact our customer care team with your order details. We will guide you through the process to ensure a smooth and timely resolution.

6. Feedback and Suggestions

  • We Value Your Feedback: Your opinions are important to us. If you have any feedback or suggestions on how we can improve our products or services, please let us know.

  • Continuous Improvement: We are committed to constantly enhancing our customer care and product offerings based on your input.

7. Privacy and Security

  • Data Protection: We take your privacy seriously and are committed to protecting your personal information. Please refer to our Privacy Policy page  for more details on how we handle your data.

  • Secure Transactions: All transactions on our website are secure and encrypted to ensure the safety of your payment information.

8. Community Engagement

  • Supporting Pet Welfare: Mitts Pet Food is proud to support local pet shelters and animal welfare organizations. A portion of our profits goes towards initiatives that help improve the lives of pets in need.

  • Customer Engagement: We encourage our customers to join our community by following us on social media, subscribing to our newsletter, and participating in our events.

If you have any questions or need further assistance, please don't hesitate to contact our Customer Care team. We are here to help you and your pets enjoy the best possible experience with Mitts Pet Food.

Privacy & Safety

At Mitts Pet Food, your privacy and the safety of your personal information are of utmost importance to us. We are committed to maintaining the confidentiality, integrity, and security of the data you share with us. This section outlines how we protect your information and ensure a safe shopping experience.

1. Data Collection

  • Information We Collect: We collect only the information necessary to provide you with our products and services, such as your name, contact details, payment information, and order history. This data is collected when you make a purchase, create an account, or interact with our website.

  • Cookies and Tracking: Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

2. Data Use

  • Purpose of Data Use: The information we collect is used to process your orders, provide customer support, communicate with you about your account and orders, and improve our products and services.

  • Marketing Communications: With your consent, we may use your contact information to send you promotional offers, updates, and newsletters. You can opt out of these communications at any time by following the unsubscribe instructions in our emails.

3. Data Protection

  • Secure Transactions: We use industry-standard encryption technologies, such as SSL (Secure Socket Layer), to protect your payment information during transactions. Your credit card details are securely processed and never stored on our servers.

  • Access Control: Access to your personal data is restricted to authorized personnel who need it to perform their job functions. We implement strict security measures to protect your information from unauthorized access, disclosure, or misuse.

4. Data Sharing

  • Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and IT support. These providers are obligated to protect your data and use it only for the purposes specified by Mitts Pet Food.

  • Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities, such as a court or government agency.

5. Your Rights

  • Access and Correction: You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. You can update your account information directly through our website or by contacting our customer care team.

  • Data Deletion: You may request the deletion of your personal data from our records, subject to certain legal obligations. Please contact us to exercise this right.

  • Data Portability: Upon request, we can provide you with a copy of your data in a structured, commonly used, and machine-readable format.

6. Children's Privacy

  • Protecting Children: Mitts Pet Food does not knowingly collect or store personal information from children under the age of 13. If we become aware that a child has provided us with personal data, we will take steps to delete that information promptly.

7. Changes to This Policy

  • Policy Updates: We may update this Privacy and Safety Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the latest revision.

8. Contact Us

  • Questions and Concerns: If you have any questions or concerns about our Privacy and Safety Policy or the handling of your personal data, please contact our customer care team at info@arusanautomation.com.

Your trust is important to us, and we are committed to ensuring that your experience with Mitts Pet Food is safe, secure, and respectful of your privacy.

Payment Methods

- Credit / Debit Cards
- UPI
- NetBanking

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