Shipping & Returns

Shipping Policy

At MittsFood, every order is a special ‘make to order’, so that customer truly enjoys the taste & freshness same as right from our Kitchens. So, to make this possible we try our best to send your order via fastest & best logistics in India and in amazing tampered proof dual packing, to keep the taste and freshness intact!

Shipping Policy:

Usually, we ship orders within 24 - 48 hours from the time order was placed, except Saturday, Sunday & Public Holiday. In situation (which rarely happens) where preparation of item/stock availability takes time beyond 48 hours, will be intimated to the customer. Once the order is shipped we inform customer with the tracking details.

Post Dispatch, deliveries are done across India within 3 - 8 Working Days & please note deliveries are always subject to unforeseen circumstances like traffic, weather conditions and something out of human control! We shall keep you posted during such events.

Shipments Originating from North East, are usually shipped within 72 working hours.

Shipping Charges:

All prices are inclusive of GST & Packaging is charged extra. If the shipping cost is applicable, it shall be shown at the time of checkout and consumers will know about this before making payments.

Packaging & Handling Charges:

We Procure specialize secondary packaging depending on the nature of the product (Tampered proof bags, Corrugated Boxes, etc), which are given to merchants to ensure no damages in transit. As we procure this especially for your shipment, we charge a very nominal amount which is included in the Product price.

Returns:

We're all about tasting at MittsFood

And it's possible you're loved one is going to taste one of our products and not love it (though we try really, really hard to make sure that's not the case). We're so sorry, but we can't take something back just because your pet doesn't like the taste.

In case of complaints regarding products that come with quality assurance from manufacturers, please refer the issue to the concerned brand manufacturer mentioned on the package or let us know & we’ll help you regarding the same.

We can only offer returns if a package was damaged during the shipping process or if the products are spoiled. In this case, please provide clear photos at mittsfood@arusanautomation.com within 24 hours of delivery of the product.

We assure you the authenticity and quality of food brands listed on MittsPetFoods

More information on Product:

MittsFood endeavors to ensure the accuracy of the information about the products. It is pertinent to note that, actual product packaging & materials may contain more and/or different information which may include nutritional information/allergen declaration/special instruction for intended use/warning/directions etc. We recommend the consumers to always read the label carefully before using or consuming any products. Please do not solely rely on the information provided on this website.

Return & Exchange Policy

We want you and your pet to be absolutely satisfied with your Mitts purchase. In the event that you need to return or exchange a product, our policy is designed to make the process simple and hassle-free. Whether your pet's preferences have changed or if you encounter any issues with the product, we've got you covered.
At Mitts, we believe in building trust and assurance with our customers. Our return and exchange policy is straightforward and customer-oriented, allowing you to shop with confidence. We want you to have peace of mind, knowing that any concerns about your purchase will be addressed promptly and effectively.
Your satisfaction and your pet's well-being are our top priorities. If you ever need to make a return or exchange, we are here to ensure a seamless experience, because at Mitts, we care for your pet like our own.